Refund policy

Return & Refund Policy

At Crea, we take pride in the quality and craftsmanship of every timepiece. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition.
• Include all original packaging, including the presentation box, warranty card, manuals, and accessories.
• Have all protective films, tags, and packaging intact, if applicable.
• Show no signs of scratches, damage, bracelet sizing, or normal wear.

Returns that do not meet these requirements may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or we shipped the incorrect item.

We strongly recommend using a fully insured shipping service with tracking. Crea is not responsible for returned items lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at support@creawatches.com. Please include your order number along with clear photographs of the product and packaging so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Gift cards
• Final sale or clearance items
• Watches that have been worn, resized, altered, or damaged after delivery